osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Activity stream (a.k.a. audit trail or journal)
We are migrating from freshdesk to osTicket and have really only one missing function that's causing heartburn - an "Activity Stream" function/dashboard. The pattern/flavor of our support activity is a relatively small number of tickets which tend to have significant volumes of back and forth with the customer. Our support manager needs to be able to see an audit trail/journal/activity stream in reverse chronological order to see what's happening on open tickets.
I've attached a screenshot of the type of thing I'm asking for; do others feel this would be useful?