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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Activity stream (a.k.a. audit trail or journal)

We are migrating from freshdesk to osTicket and have really only one missing function that's causing heartburn - an "Activity Stream" function/dashboard. The pattern/flavor of our support activity is a relatively small number of tickets which tend to have significant volumes of back and forth with the customer. Our support manager needs to be able to see an audit trail/journal/activity stream in reverse chronological order to see what's happening on open tickets.

I think this may be similar to part of the suggestion made in this thread: http://osticket.com/forum/discussion/90986/activity-stream/p1

I've attached a screenshot of the type of thing I'm asking for; do others feel this would be useful?

Thanks,
Michael

image

Comments

  • looks like the screenshot didn't get attached to my original message
    Screen Shot 2017-11-08 at 9.12.24 AM.png
    977 x 626 - 154K
  • edited November 2017
    I'm working on a new activity stream plugin for software-mods.com. I still have a ways to go but here is a teaser of what I have started.
    activity-teaser.PNG
    1314 x 913 - 180K
  • edited November 2017
    @scottro This looks really nice ! How much will it cost?
  • Thanks! 

    Likely it will be $50 (same as Reports Plugin). It will include a lot of options as well that aren't shown here such as the ability to include/exclude any type of any entry (Show only overdue, show closed and hide "messages", etc etc.  It will also include filters so you can easily view just a particular team, dept, agent, organization, or anything else we can think up.

    Also, if anyone is interested in providing alternate styling I'd be interested to see it. I'm more of a backend programmer and more copy/paste/edit with frontend development.  Perhaps selecting different themes could be another option then as well.
  • @scottro That sound great :-) The price seems quite fair to me! Thanks for sharing the advance information.
    These functions will provide a significant added value. Please keep us informed about this neat plugin.
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