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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Default agent when re-assigning ticket

I would like to set a "default" agent in the "Assign ticket" tab.    Or if I knew the variable, perhaps I can set it statically.  I will always use the same agent to assign to after the ticket is reviewed by the first level agent.

So here is how my systems works:
1.  The ticket gets auto-assigned by help topic to a specified agent.
2. Once that agent resolves the ticket, they re-assign to the manager.  I want the manager to be the default in the "assign tab".


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