osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
SLA Plan is not working on replyed tickets / emails
I am using version v1.10 (901e5ea)
For some reason i noticed that the SLA plan is only working on new tickets or Emails. Once there was a reply and the ticket gets reopened, then the SLA plan somehow is set to "None" within the ticket, even so everywhere (departments, default settings...) i have set an SLA plan. So what could be the reason it is somehow reset to "None" ?