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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Advanced search date displays closed date in "Date created" column

edited November 2017 in Suggestions and Feedback
When I sort tickets  using advanced search with "created date", then searched result table shows 'closed date' as well for closed tickets in "Date created " column. There should be a created date for all tickets. 



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  • pripri
    edited November 2017
    Please find the attachment.
  • Your images show you changing you sorting a column: Date Created. So I don't follow your logic...
  • I search ticket in advance search by created. But it shows the closed date of ticket in created date column inspite of created date. Please help to solve this issue.
  • I do not see any issue to solve.
  • The Date Created column displays the Closed Date for tickets with Status as Closed or Resolved, also it is observed for tickets with Intermediate Statuses like In Process, In Development , the Date Created column displays the Last Message Date; hence when we sort by Date Created it is not the actual date created but these are different dates displayed as per Ticket Status - as explained above. 
    Can you please help us here.
  • @pri This is a known issue that we are working on fixing. Please follow our Pull Requests and Issues on Github for further updates. Cheers.
  • Thanx @KevinTheJedi, but I didn't found any solution for this issue on Github. Can any other way help me for this issue ?
  • @KevinTheJedi, Is there any updates for this issue I didn't found any solution for this on Github. Can you tell the timeline to fix this issue.
  • @pri

    This is fixed in the upcoming version v1.11.0rc-1, which will be available soon. There is no set release date so I can't really say.

  • Thanks for this news.

  • Hi,

    did you find a solution to this problem, i m facing the same anomalie using OSTICKET 1.10.1 .

    The created date column displays the closed date instead of created date.

    Thx in advance

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