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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Reassign pops open an empty element

I recently upgraded from v1.9.3 to v1.10.1.

I cannot reassign a ticket to another agent or group.  When I try to reassign I get an empty element that pops open on my page.

Any idea on what is wrong with my setup or system?




  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you. 

    Environment details?
  • Okay, looks like I have found my problem.  During the upgrade some of the files from the v1.9.3 release of osTicket did not get updated. I made sure that I had all of the files from the v1.10.1 release and my problem has been fixed.

    Thanks for looking anyway.

  • Great!  I'll mark this as resolved and close it.  Please feel free to start a new thread if you have further issues, comments, etc.
This discussion has been closed.