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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

registered user login

edited November 2017 in Suggestions and Feedback
the user can login only by using the email and without a password?
This would be useful in an intra-company helpdesk

moderator note: edited to remove html formatting


  • I guess this is really bad idea. Authentication is important even in the intranet.
    Maybe single sign on is a way for you to avoid an additional login.

    My understanding is that osTicket has Plugins for that which could be combined to use a single sign on process for osTicket. I have never used them, but when I'm correctly remembering  you can use the auth ldap plugin in combination with the auth pass through plugin:
  • gnsgns
    edited November 2017
    For low security issues I believe we should not burden users with additional passwords.
    The use of a password  could be optional.
    Managing and using multiple passwords for different uses is a big issue.

    moderator note: edited to remove html formatting
  • "I believe we should not burden users with additional passwords."

    So don't?  You could use their AD/LDAP account credentials with the Authentication::
    LDAP and Active Directory plugin.

    Or you could change the login behavior in osTicket
    go to: Admin panel -> Settings -> User 
    Enable Authentication Token and disable Client Quick Access.
  • gnsgns
    edited November 2017
    I know these possibilities and I agree that certification is the best solution,
    In our organization we use several applications that require authentication with different levels
    of access
    and a master account is not used for all applications for security purposes.
    The help desk is a helper so I thought I would not charge users with an authentication.
    At this time all users are logged in as guest with email and full name.
    Just because there is a problem in the email field (is type a head)
    I do different scenarios in search of alternatives.
    Thank you for your answers!
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