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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Date Issue in advance search

edited November 2017 in Suggestions and Feedback
When advance search for tickets created "on" a particular date, tickets created on other days are included in the search results, and additionally, when I go back to the advanced search criteria, the date I entered is changed to the day before. (I entered 10/11/17, and it is changed to 10/10/17).
For that I matched the timezone of database with default osticket timezone, but it doesn't affect. I attached the image for this issue.
Please help me for resolving this issue.


  • Osticket version - v1.10
    Apache - 2.4.18 (Ubuntu)
    MySQL version- 5.7.20
    PHP version - 5.6.32
  • I cannot replicate this behavior. 

    I just logged into my ticket system.  
    clicked on Advanced Search.
    selected created
    selected on
    entered 2/20/2014
    It pulls up 8 tickets.  
    I checked all of them and all 8 tickets have a created date of 2014-02-20

    I tried this again with 11/25/2016.
    It pulls up three tickets.
    I checked their created date and all three of them also match.
  • I dont have this issue on my another server. But it is on production server. Please Give me possibilties regarding this issue, why it is happen.
  • Is the environment on your other server identical (php, mysql)?
  • Yes it is identical
  • Are you getting an error in your web server log?
  • No, I didn't get any error in log.
  • edited November 2017
    Weird. The only problem I had with this search was related to this issue:

    But in my case I find an error in the webserver log (Fatal error: __ clone method called on non-object).
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