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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Issue with reply-to tag using Contact form 7 from wordpress. Adding tickets by Contact Form 7

Hi community!
I've this issue. I have on my wordpress website a contact form made with contact form 7. In regular conditions on the additional Headers you set the tag - Reply-to: [your-email] and the mail app will reply to that address, but OsTicket doesn't take that as reply to address, instead take the address form the wordpress system. Any way to setup for a correct reply-to action?

Thanks in advance!


  • osTicket users the email address that the mail is sent from unless you tell it not to.  Have you made a Ticket Filter to use the reply-to instead?

    Admin panel -> Manage -> Ticket Filters
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