osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I'm sure this has been discussed at length, but I can't find anything definitive.
I want OSTicket to email a user after 2 weeks of them not replying, telling them the ticket will be closed in 7 days if they don't reply. I then want it to close 7 days later if they haven't replied.
Is there a way of doing this currently? If not, is it likely to be implemented any time soon?