Version of osTicket : v1.10.1yes , i have installed the italian language pack.yes , i have changed the Display Format in the field but , the fields , allows me to change only forms in the user account , not in the agents oneas you can see in the attachment , i have the phone number (052) 267-6767 but, every time that i change it to "0522676767" it modify it to the current format , if it's not possibile to modfiy this setting , which file i should modify?