One of my situations is that I have an employee named Jane Doe and a long-graduated student named Janey Doe, with different email addresses. It's easy to type jd in the user box and fat-finger the wrong end-user.Again, I don't want to delete tickets or users that are no longer around. Ideally, I could flag users in bulk or by hand or after a set amount of time so they wouldn't show up in the quickpick. If they happen to resubmit a ticket, they would be "active" again. There's certainly the case where I have a freshman submit one ticket, but they are still around for four years and I'll hear from them a lot as a junior. Or a teacher who I hear from once at the start of the year, then not for months because they are low-maintenance.Are there others using OSticket in K12 or education? How do you handle this situation?Is there a better forum for a more formal feature request?