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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Bulk import Agents to different teams and departments

Hi there,

I found that importing users is easy from UI, but is it possible to bulk import Agents based on team and agents (csv or db or otherwise)? Please advice..

Thank you..


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Comments

  • I don't see anything to advise you about. You have to setup Agents.
  • edited December 4
    I think it is possible via db if you write a appropriate mysql query for the ost_staff table (maybe also for ost_staff_dept_access and ost_team_member depending on your needs). 

    But I haven't seen any example yet that would help you to save work..
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