Hello OsTicket community.I've been reading a lot of posts here lately, to see if this topic has been touched, but i think it has not.If so sorry for the double posting.We are using OsTicket a bit different then others :) this is because we like to spoil our customers a little......The customer sends back the goods if there is a need for support, or The customer calls in and the secretary creates a ticket with the name and email of the sales agent and fills in the name of the customer in another field, a "Custom Field" called "Customer / Installer"The result of this is that in the FROM field in the "My Tickets" section we see the name of the Sales agent, and not the Customer / Installer.I've been trying to educate people to do it different, but i pulled the shortest straw and it is how it is.My Question is: Is it possible to instead show FROM there show CUSTOMER and make it show the data from the customer field i have created.what file do i edit, is it safe to edit.------------------------------------------------------------------Second Question:When exporting the data, there is simply to much information in the file.I had a look at the class.export.php and i saw that i could change (remove) some options there, can that be done without breaking the core.Regards Jorrit.Thank's in advance for your help