osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Cannot search tickets on list item
I have osTicket Version v1.10-73-g973110f (973110f)
I have a custom form on all tickets. I have both a text input and a list as form fields in this custom form.
When I search tickets based on a specific item of the list (search window has the field name with "includes" and the list item), the result is nothing. I know that I have tickets with this specific list item.
Note that I can successfully search tickets on the text input of the form.
Is this a known bug?
Alternatively, I was browsing the mysql database to find the ticket numbers. I'm seeing the list_item_id but I don't find in the ticket tables where the used list_item_id is stored. I started to read the php code but it's too inbricated.
How can I get the tickets ids with a specific list_item selected?