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[resolved] Email to Agents not working - New ticket creation
Hopefully someone can provide a few pointers.
When an end user creates a ticket though the web portal, a ticket acknowledgment is sent to the end user but nothing is sent to the admin or agent. The admin account and agent is the same person because this is a new installation.
I've tried the following
- SMTP is working and I've tested it using the diagnostics page
- Ticket Settings > Autoresponder > New Ticket is checked
- Alerts and Notices > enabled, admin email and departments members/manager is checked
- Teams and Departments all have the one Agent listed as a memeber
- The agent has admin status and all access