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Customizing client view / ad sortable columns

Hi all,

most of our customers are supplied with multiple machines such as various printers and workstations
which are usually told apart by the serial-numbers. 
After a given time, numerous tickets will populate the table, concerning different machines for each specific customer.
To provide a better overview  I am trying to ad a column to the ticket-table, a customer would see after logging into the system.
Also a customer should be able to sort tickets by the serial number to have tickets, concerning a specific machine in one row.

To illustrate how it should look like, please have a look at the image  below.

Does anyone know, what exactly I need to do to alter the appearance as requested?

Thanks for your help in advance!



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