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[resolved] Ticket sequence displaying '#' only

Hi all,

We have set up random sequence for ticket numbers, we are receiving the following -

A new ticket has been created #

This used to display for example, 29848 now it is only #

Any ideas?

Thank you


  • All sorted,

    Thank you
  • You might want to post what it is that you did to fix your issue in case someone else has the same problem.
  • No problem ntozier.

    It appears that I created a form under "ticket details" which was Phone Number and variable NumberVar

    I think, what happened was that I conflicted the variable so originally it was displaying the customers phone number as a ticket number, I removed this variable from ticket details and it started to work again.

    Hope this explains it.

  • Great thanks.  I'll mark this as resolved and close it. 

    Please feel free to start a new thread if you have additional questions, comments, concerns, etc.
This discussion has been closed.