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answer to email ticket not trace
I use the program a few weeks ago, I have encountered this
the system, when creating a ticket, sends an email to the
customer, if the customer answers the mail, instead of answering
the ticket system,
I lose the tracking of the discussion inside the system.
Do you have a way to trace the discussion on the system? or even
better, is there a way to force the cleinte's response on the
I hope I have been clear.
I'm waiting for your kind feedback