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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

While creation of the ticket can we add more than one person?

As we are trying to implement your os ticketing system in our company.  I
want to ask about an issue i.e. while generating a ticket is there any
option to add more than one POC from same organization? If not, kindly
tell us a solution to it.


  • If the ticket is generated from an email i believe the people that are cced get added as collaborators but when you create the ticket in the interface i dont think you can.
  • my question is when i generate a ticket as a source in email i dont get too add more than one persons. can i have a solution to this problem?
  • Currently no, this is not a feature in osTicket at this time.  However once a ticket is opened you can add collaborators.
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