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[resolved] Can a reply from requestor is appended to thread ?
I have created a ticket for test where a person requesting for quotation. For example email@example.com asking at info email for quote. Now osticket admin assign this task to Ibrahimb@mydomin.com. Now when a ticket is created firstname.lastname@example.org is notified that a ticket for this purpose is created. But when email@example.com replies to that email saying "thanks for ticket", there is new ticket opens automatically and instead his reply is not appended as thread where I can see all discussion. As I am new to this, I even don't know if this can be achieved.