I have created a ticket for test where a person requesting for quotation. For example ibrahimbzr@gmail.com asking at info email for quote. Now osticket admin assign this task to Ibrahimb@mydomin.com. Now when a ticket is created ibrahimbzr@gmail.com is notified that a ticket for this purpose is created. But when ibrahimbzr@gmail.com replies to that email saying "thanks for ticket", there is new ticket opens automatically and instead his reply is not appended as thread where I can see all discussion. As I am new to this, I even don't know if this can be achieved.
Regards
Ibrahim