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Ticket view to limit the primary department?
if that question has been asked been answered, my apologises and point me to the right place please.
-We have a few departments (eg. customer service, engineering, supply chain etc...)
-In ticket setting , I have marked assigned ticket to be excluded from open queue.
-when ticket come in it goes to customer service, then they assigns the ticket to other departments
-at the moment I have users in separate department, so they can only see the ticket for their own department in open queue. they can transfer the ticket to other department, after transferred, ticket is invisible to them even in search
-What I like to have is I like them to see the tickets which belong to the department where the user is in as primary department. But if they want to see the other tickets they should be able to search it manually. Is that possible at all?
Thanks so much in advance