Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Viewing Assigned Tickets - Exclude assigned tickets from open queue

Hi All,

I would like the open tickets queue to only show new tickets that haven't been assigned.
I understand this is possible with the option 'Exclude assigned tickets from open queue'.

However, once this option is selected how can our admins/managers/agents view each others assigned tickets?

Thanks

Comments

Sign In or Register to comment.