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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Viewing Assigned Tickets - Exclude assigned tickets from open queue

Hi All,

I would like the open tickets queue to only show new tickets that haven't been assigned.
I understand this is possible with the option 'Exclude assigned tickets from open queue'.

However, once this option is selected how can our admins/managers/agents view each others assigned tickets?



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