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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Filter tickets lead me to a strange message...

Hi everybody,
This is my first post here :)
I'm from France, working as webmaster and try today Osticket to see how this works :)

So, first, thanks to the dev team : the whole software is very simple to use and to manage : i have installed the last version (1,10), the french language, start to modify the form (translation) and add an additionnal field in ticket form (to have a filed "Spent time for the customer".
All works well and is very fast.

I have a little question today as somebody here should know what the message says on my screen :)

Logged as a "tech" in Osticket, i have the list of the tickets.
I want to filter the tickets shown. For this, i use the link "advanced" on the right of the search field. I get lists to allow me to select my filter.
My problem is : if i select any filter here and i click on "filter", a little shaking "popup" is shown on the screen with this text :


What do i do wrong ?
Thanks :)


  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    screen shots?
  • Hi again,
    I wrote the version 1 10 : the exact version is the 1.10.1 downloaded today on Osticket site.
    For the screenshots, i attached 2 files :
    - First, i select a filter
    - second, it shows what i see when i filter (i cannot show you the shaking :D)

    Thanks :)
  • Hmm that looks strange, I've never seen that behaviour.

    And as ntozier is hinting at, what webserver are you using? php version? database?
  • Hi,
    OVH with :

    version d'osTicket v1.10.1 (9ae093d)
    A jour
    Logiciel serveur Web Apache
    Version de MySQL 5.7.20
    Version PHP 5.6.31
    Standart install... It looks like the script seems broken as i can see the php code.
    Question : is the quote escaped in the code ? I'm asking because in french we use the quote often in sentence (or for labels in forms...)
    Thanks :)
  • Hi,
    So, no clue on your side ? Anybody have some help for me ?
    Thanks :)
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