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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[MOD]Auto/Scheduled Tickets

edited December 2017 in Mods and Customizations
Our Facilities staff utilize OS Ticket and one of their biggest complaints was the inability to create tickets automatically on a schedule.

I've been working on a Auto Ticket mod for a couple of weeks now and I thought I would share my progress with everyone. With enough support I would consider releasing it for everyone to use. (Best of all it's 1.10.1 compatible) The mod is pretty simple in how it works; The Agent's create the Auto tickets through a HTML form and saves this information directly to the OS Ticket database which tickets are then generated via a set schedule through SSIS.

The Auto tickets repeating schedule can be configured to days, weeks, months, years and can be updated/deleted by the Agents after they are created. I've even tied role permissions (Can Create/Delete/Edit Tickets) into the Mod as well.

I've attached some screenshots of the Mod in-case anyone is interested.

Thank you,
imageimageimageimageimage

Comments

  • Do we have to tell them we're using it?
  • @Grizly; I'm not sure I understand the question. If you're are referring to recognition of the Mod when released that is not needed.

    Thank you,
  • Hahaha, I meant tell staff that tickets were being generated on a schedule. Lol
  • Wow I feel like an idiot! Lol. Thank you for this Grizly
  • My bad, the smiling emoji didn't make it in.

    We generally automate tickets with the API. But this is great, would like to see it.
  • Hi Guys, I would be interested in this MOD as well, can anyone shed any light on the exact steps to add this, Thanks in advance.
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