osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Our Facilities staff utilize OS Ticket and one of their biggest complaints was the inability to create tickets automatically on a schedule.
I've been working on a Auto Ticket mod for a couple of weeks now and I thought I would share my progress with everyone. With enough support I would consider releasing it for everyone to use. (Best of all it's 1.10.1 compatible) The mod is pretty simple in how it works; The Agent's create the Auto tickets through a HTML form and saves this information directly to the OS Ticket database which tickets are then generated via a set schedule through SSIS.
The Auto tickets repeating schedule can be configured to days, weeks, months, years and can be updated/deleted by the Agents after they are created. I've even tied role permissions (Can Create/Delete/Edit Tickets) into the Mod as well.
I've attached some screenshots of the Mod in-case anyone is interested.