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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Can't upload attachments from UI


We're running osTicket 1.9.4 on our VPS (managed through cPanel and WHM) and we're having trouble uploading ticket attachments from the UI. Trying to send them as email attachments works perfectly.

osTicket info:

This is an interesting entry from the apache error_log:
[Fri Dec 22 17:26:11.056873 2017] [cgi:error] [pid 127831] [client] AH01215: PHP Deprecated:  Automatically populating $HTTP_RAW_POST_DATA is deprecated and will be removed in a future version. To avoid this warning set 'always_populate_raw_post_data' to '-1' in php.ini and use the php://input stream instead. in Unknown on line 0: /usr/local/cpanel/cgi-sys/ea-php56, referer:

Please let me know if there's any info you'd need for helping us figure this out.



  • 1.9.4 was released in Oct 2014.  I'd urge you to upgrade to something more current and retest.  Also include step by step instructions of how one would attempt to replicate your issue.

    Side note: Your posted error is not an osTicket related error.  it is a CPanel error.

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