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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now


The osHelpdesk ticketing system (version v1.10 on Win server 2008R2, PHP Version 5.4.31) has been working properly for 4 months until last night. Error message that I get is ERR_CONNECTION_RESET.
Strange situation since other services (eg Intranet portal) is working properly.

Error log says this:
[03-Jan-2018 13:53:37 UTC] PHP Warning:  assert(): Assertion failed in C:\xampp\htdocs\helpdesk\include\class.orm.php on line 1788
[03-Jan-2018 13:53:37 UTC] PHP Fatal error:  Function name must be a string in C:\xampp\htdocs\helpdesk\include\class.orm.php on line 1815

Server error log:
Faulting application name: httpd.exe, version:, time stamp: 0x53ca50ea
Faulting module name: php5ts.dll, version:, time stamp: 0x53d003ab
Exception code: 0xc0000005
Fault offset: 0x000a3de1
Faulting process id: 0xf38
Faulting application start time: 0x01d3849fa134d68d
Faulting application path: C:\xampp\apache\bin\httpd.exe
Faulting module path: C:\xampp\php\php5ts.dll
Report Id: e9c99c0f-f092-11e7-9db9-000c29d37a7f



  • The webserver appears to be rejecting the connection.  Are you running a firewall?  or something like mod_security?  Have you checked your firewall?

    Your PHP is really old. I do not think that v1.10 has never run on PHP 5.4. I'd recommend that you upgrade PHP and I would recommend 5.6.

    You haven't told us what webserver software your running.
  • I reinstalled XAMPP with PHP5.6.
    Made database migration via phpmyadmin and now it works.

  • So then should I close this thread?
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