This is our system:OsTicket versione: v1.10.1Web Server Software: Apache/2.4.6 (CentOS) PHP/5.4.16MySQL: 5.0.27PHP: 5.4.16-------------------------------------------------------------------------------------------------Our problem is that, "my tickets" queue show team tickets in addition to "my" tickets, but i'm not member of any team.We have two team:- team X- team Yand only one department:- department ZAll agents belong to the Z department.I'm not member of any team.I have these three situation:1) If a ticket is new, unassigned, it's shown only in the open queue, not in "my ticket" queue (this is ok!).2) If a ticket is assigned to team X or team Y (only to team, not also to an agent), it's shown in "my ticket" queue, even if I do not belong to any team (this is not ok!).3) If a ticket is assigned to team X or team Y and ALSO to an agent, it is not shown in "my ticket" queue (this is ok!).Situation 2) is not correct, someone knows how to avoid it?Thanks.Simone