That is a really good question! But this hasn't been a issue and I don't anticipate that it ever will be.The instructions for installing osTicket Awesome begin by having the user back up their current osTicket installation. After osTicket Awesome is up and running, the original osTicket is still accessible / usable. One can switch between the two and any data changed in one will be reflected in the other.Therefore, to address you question... if any issues arise, one can immediately diagnose if the issue is native to their osTicket installation or a result of the Awesome-themed files.If the issue is specific to their osTicket Awesome installation, the user can contact me or, preferably, post their issue to the support forum at https://osticketawesome.com/forums/.If the issue is related to osTicket itself, one can seek support here.It is also worth pointing that osTicket Awesome never modifies the users ost database in any way. I recognize that the company database is extremely important. In the absolute worse case scenario (if, hypothetically, both installations somehow stopped working) one could simply install osTicket from scratch and configure ost-config.php to point to the old database.Installing / running osTicket Awesome does not pose any potential risk and one can revert back to osTicket native at any time. :)