removed the following codeseemed to have solved #1no more popup search...ticket-open.inc.php (bottom last part)<?php // Popup user lookup on the initial page load (not post) if we don't have a // user selected if (!$_POST && !$user) {?> setTimeout(function() { $.userLookup('ajax.php/users/lookup/form', function (user) { window.location.href = window.location.href+'&uid='+user.id; }); }, 100); <?php } ?>for #2 thinking of changing possition of email with help topicsor if someone could point me out how to show the ticket formwithout selecting help topic... or question? should it?becuase maybe if I select a different topic an different form will appear?is that it?