Hi all
MY requirement: when client generates new ticket CC shld be sent to clients BOSS's email-id along with client's email id. This should happen only once and not for all the replies, posts of that ticket.
What I have done:
I added a drop down menu for BOSSes name in the new ticket OST form and as per the clients selection, corresponding email id of the BOSS is entered in the ost_ticket table. (created an additional column emailcc in ost_ticket table).
Now please help me what I should do, so that when email is sent to client, it has to sent to emailcc address present in the OST_ticket table.
Please help, I am struggling for long...
thanks