Helo,last time i was succeed to setup Osticket 1.10 in my personal hosting. it work fine.now i try to install Osticket 1.10 in localhost PC (windows 7). The installation already successfull but i got error like this when i sent mail. Below the email configuration.* i was enable pop/imap & smtp in my gmail accountError : IMAP connection brokenstatus : enablehostname : xxxx@gmail.comport number : 993mailbox protocol: imapfetch frequenty : 1 minuteError : SMTP connection errorsending email via SMTPstatus : enablehostname : smtp.gmail.comport number : 465 How to solve this problem
Your config and settings would help.
But from the looks of it. You have a mail server problem
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I have questions sir, the mail server already include in installation package or we have to setup of another mail server in localhost first ?
well... you need a mail server that is for sure...it could be local or on the Internet, as long as your "local server" can access that mail server...OSTICKET is not a mail server but it can "mail"...if your using gmail... first your server needs to have direct access to gmail (basically internet connection) 2nd check gmails settings and post (and if your even allowed to fetch and send mail)btw, goto admin panel-> dash board -> informationpost the info, so we have a little idea were you are comming from
@[deleted] thank you for explenation Fyi, i try to copy the configure in my osticket in my personal hosting to the localhost because it already running well.But, after create the ticket , user did not get the mail information of ticket number. I try sent mail from diagnose alse can not.Unable to email via SMTP.id Failed to set sender: support@aplikasi8.id I still try
The mail server is saying "access denied". It did not accept the HELO nameCheck your mail server logs to see more details.
Screenshot Of email settings?
Preferably both osticket and your personal hosting, if at all possible, blur portion of username...
Normally email setting will be accepted if set correctly
Here my new configuration, i use personal gmail & already enable pop/imap & SMTPIs it correct configuration ?
Here the config of email, i still use my personal mail account.
Second configuration i try to use my personal domain, its can save but not working when send mail.
Please check which one the right config, iam very confuse :(
It looks like one error is saying you didn't start TLS and the other says it couldn't user phpmail (which I think it tries if smtp fails)Have you read this?http://osticket.com/wiki/Email_settings#Gmail_ConfigurationIt says: "Under Admin panel -> Emails -> Emails -> Sending email via SMTP For most people, enter either ssl://smtp.gmail.com with port 465 or tls://smtp.gmail.com with port 587."You do not appear to have either prefix in your smtp hostname field.
I was follow the instructions but still get problem :( i was edit. php.ini for extension=php_openssl.dl then restart the service.attach the full configuration, please help to check where is the fault
"Under Admin panel -> Emails -> Emails -> Sending email via SMTP For most people, enter either ssl://smtp.gmail.com with port 465 or tls://smtp.gmail.com with port 587."have you tried the other option?
Yes, i already try but still get the errror below :Testing result Where is my fault ? :(
Here is what im using for Gmail settings. Pasteboard link
Your images do not indicate that you tried the other option in the short paragraph that I pasted. Yes you tried ssl:// but have you tried the other option?