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Forwarded emails partly lost
Somebody sends an email to a customer of mine or has an email communication with him. This customer forwards this communication to me and writes new text in the forward. The forward goes to my Osticket via the firstname.lastname@example.org email address.
In Osticket, only the text from the customer is received, the rest of the text (being the forwarded mail and if it's an email communication then all previous emails in that communication) is/are totally gone.
Luckily the email@example.com email address is still existing so that's how I found out the complete rest of the mail is missing.
I can't remember this happening before in 1.10 or 1.9.x but maybe I'm mistaken or a setting is changed.
How can I fix this so when a customer forwards an email, the complete email and the previous mails present in the forward are not stripped out totally?