osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Button to view message headers
Could you please add a button to view the message headers of incoming tickets please?
This may sound stupid, but I use SpamCop to report all my spam. This actually gets rid of spam instead of relying in the blocking option to block unwanted emails from email addresses that does not exist or changes daily!
The minimum they require is the message text (easy) and then the message headers. For last mentioned, I need to fire up PHP MyAdmin and dig into the database of OsTicket to retrieve the message headers in the ost_ticket_email_info table. Having a button to show the message headers will be so much easier.
Something really simple will suffice. Just a button that opens a popup with the headers listed. That's it!
I really hope that this can be implemented.