Hello,
I have version 1.10 of osticket and I'm really enjoying it, but I have a very important question for me. When exporting the excel from the main screen, does not export the "body" of the message of the ticket request. I am referring to the text that the user introduces explaining what type of incident or request he has, only the subject of the message is exported in the excel.
Is it possible to modify the extructure of the excel file so that it can export this field? I only need the first message.
Thank you very much