osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I edited this post to say this:
First of all, thanks to the developers for a great (free) ticketing system...
I've searched the forums and can't come up with anything. I've also tried to look through the code a bit. This one has got me.
Most of the time, tickets that were created via email are truncated after the first line. An example would be if the user emailed this..
I can't log into my computer.
When I look at the ticket in the system I see...
osTicket version : 1.6
Mail sending : php
Mail fetch : IMAP
PHP version : 5.3.3
OS : CentOS 6
One thing I have noticed is that they are going into the database this way. If I look at in the tickets table at the actual ticket, it's truncated there, so it's happening on the way in.
Does anyone have a good idea as to what's going on here or seen this before?