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Ehh @ntozier .... if osTicket is not GDPR compliant by May 25th your Company will be ruined. Im just stating the facts. You will loose many customers and all companies using osTicket will be fucked. Please take GDPR seriously since this is a huge law in Europé with insane penality fees if broken.
Everyone owning a business in Europé or having lots of customers from EU will have to be GDPR compliant to survive.