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Show Assign to Team only for some User

Hi All,

Please help, Can we MOD Assign Button to Team only for some user, like only for administrator or ITHelpdesk ?

Thomas Marsetyo


  • Go to Admin panel - Agents - Roles
    Select the role that you dont want to have the right to assign tickets and then edit and then untick the ability to assign and then it should be done.
  • Hi Micke1101 

    I want my agent still can assign but only to the agents with the same department or assign to teams that my agent as a member of that teams.

    *Assign — Ability to assign tickets to agents or teams
  • Try then go to Admin panel - Agents - Departments

    Tick the checkbox, Limit assignment of tickets to departmentmembers.
  • Hi Micke1101 ,

    It doesn't work, I still can assign ticket to other teams.
    When I choose assign to teams, i can see all teams and i can assign to them.

    What I want is when I assign the ticket, i only can assign to team or agent that same department.
  • Is the ticket assigned to that department?
  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.
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