@ntozier @KevinTheJediin this file include / class.thread.php identify that the case 'somebody' is the one that brings the name of the person who creates the ticket. but to set it where I wish it would have to work the file include / staff / ticket-view-inc.phpmy confusion in the line <td> <? php echo Format :: htmlchars (); ?> </ td> inside the htmlchars () method that I would have to set to tell me the desired information.I've tried putting $ ticket-> getName () but it brings me the name of the user to whom the ticket is created, not who created it (which in this case is the person who is logged into osticket).That said, there is no way to access a variable that has a method or property that brings me the name of the person authenticated in osticket, which is the same that creates the tickets at that time.