osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Email setup for Internal osTicket setup
New user here and so far loving the product. I'm fairly new setting these things up but I was finally able to set up and get osTicket running on localhost network.
My question/request help is the following:
I want to use osTicket for our fairly small support department. However, we are not allowed to set osTicket on the internet, meaning only people on our internal network can access osTicket as long as they are on our network. So far I've managed to set that up.
Currently we get our support tickets through email, Outlook to be specific, through a specified inbox. Customers email us, we reply back and track the case on a spreadsheet once it has been resolved.
My question is, can osTicket pull emails from our inbox and automatically create a ticket without it being on the internet? Or is that not possible and it needs to be on the internet? Eventually the setup will be on MS server box and can only be accessed internally.
Any help or feedback is appreciated.