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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

New to OSTickets

OSTicket v1.10.1
Apache v2.4.29
PHP 7.2.2
Strawberry Perl
MySQL Server 5.7
System Windows NT IDC-WEB02 6.3 build 9600 (Windows Server 2012 R2 Standard Edition) i586 


I work for a University and we ran across the product to use as an email trouble ticket solution. I've installed OSTicket successfully and got the confirmation screen. My issue is when I attempt to log into the Admin Panel for the first time, I use the user credentials that I created on installation, but I get an HTTP 400 Bad Request page.

I found a few older threads on the forums and tried doing the UPDATE command in mySQL for idc_staff, but that didn't resolve it.

I was wondering if anyone else might have any help to provide.

Thank you for any assistance that you provide.


  • osTicket does not support PHP 7.2.2 at this time.  Please downgrade to 5.6 or 7.0
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