osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
send reminder every week of overdues tickets
Maybe it's a silly question but there is any way to send an email (e.g every week) to remind agents of overdues tickets?
I'm trying to do with a php scritp and cron, but I wonder if there is any settings o better way to do it "inside" osticket. There's no need to reinvent the wheel