osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have a question,
Is possible we make the followup by trigger a question form to the user when the staff closes the tickets?
Today we are doing manually so I have a person that reopen the ticket, calling a user and asking about the service if it was done and what was the general, qualification.
So I think maybe there now or in the future a way to trigger for a user a questionary asking about the service and etc.
Thanks in advance.