osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
"Access denied" message for new Agents with numeric username.
Dear osTicket community,
I did three independent installations of osTicket 1.10 (latest): my laptop and server (latest Debian and Centos), and at otec.supportsystem.com/
In every installation, I had the same behavior: No login possible with new fresh agents account and "Access denied" message came up.
It turns out the username I used was written only with numbers (ie. 25689205) and the message "Access denied" showed up no matter what simple was the password. After a lot of time, tried changing the username with letters and periods (ie. jose.diaz.u) and voilá! ... Login did work properly.
Question: Does exist a known restriction about usernames written only with numbers?, Is this documented anywhere?
By the way ... great work! ... Congrats to osTicket team.