@[deleted]I can imagine that in many cases Gravatar will be a big NO NO NO.Gravatar is good if somebody like to have Globally unique Avatar but for private usage.The problem is when it comes to bussiness, when company which use osTicket would like to have personalized AVATAR for their staff.For example, the photo should be taken in an official outfit, against the company's logo.Personally I try to use unique Avatar on forums which I'm involve, but this avatar is completly inappropriate when it comes to my bussines communication with my clients.I never used Gravatar before so I wanted to use them for my bussines .But I still have problems with using Gravatar+osTicket.