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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

SLA, workdays, hours and reports.

Dear osTicket team,

Is it possible to setup "out-of-the-box" in osTicket 1.10 a SLA which consider work days and work schedules?. If so, does this will affect the reports accordingly?

Lets say: The time for a ticket only counts from Monday to Friday between 0830h and 1630h.

Thanks in advance.

José G.

Comments

  • Q: Is it possible to setup "out-of-the-box" in osTicket 1.10 a SLA which consider work days and work schedules?

    A: No.  This is not a feature in osTicket at this time.
  • Thanks ntozier,

    I hope this feature be considered in short future.

    Regards.

    José G.
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