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Use only part of a variable
i would like to use more "canned answers"; i have a variable which is defined by the ticket creator in a Textbox. I can use the variable completely, this works fine. But is there a chance / syntax that i could just use a part of it, like the first letter? I didn´t find any infos about that.. something like:
Were using the latest version of OSTicket.
Thanks in advance,