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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Use only part of a variable

i would like to use more "canned answers"; i have a variable which is defined by the ticket creator in a Textbox. I can use the variable completely, this works fine. But is there a chance / syntax that i could just use a part of it, like the first letter? I didn´t find any infos about that.. something like: 


Were using the latest version of OSTicket.

Thanks in advance,


  • This is not a feature in osTicket at this time.  I'm not aware of any plans to implement such a feature either.
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