Hi, i would like to use more "canned answers"; i have a variable which is defined by the ticket creator in a Textbox. I can use the variable completely, this works fine. But is there a chance / syntax that i could just use a part of it, like the first letter? I didnĀ“t find any infos about that.. something like: %{ticket.uservariable}Were using the latest version of OSTicket.Thanks in advance,Thomas