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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

attachment not being attached intermittently

Hi guys, 
I got some users complain that they attached the attachment and it is not attached when they post. But it just happens to them intermittently . I dont know how to tract and check . Can someone shine the light on it . The osticket version is v1.10.1.



  • Hi,

    same here.
  • I've seen this before, only rarely however.

    Something I tried to which seems to have helped a little to ensure the time between mailchecks is kept to at least 5 mins.  Having the system check email again before the one finished is bound to cause some sort of trouble.

    Someone mentioned a fix they have found to work for them, it is the currently the last post mentioned in this issue on github:
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