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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

User get email alert when priority changes?

Is it possible to set up the osTicket in such way that user will be alerted when Agent change the priority of ticket?


  • Priority change email alerts are not a feature in osTicket at this time. 
  • I hope that this could become a feature in future versions.
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