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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Add Organization results in "error adding organization - try again"

Hello OSTicket,

We are currently having some issues with our help desk deployment.

We are using v1.10, MySQL Version 10.1.29 and PHP version 7.0.25-1.

When we go to add a new organisation it displays the error "Error adding organisation - try again"

This appears to have happened out of no where, I can add users but not organisations, any help would be great.

Thank you



  • broken image.

    any PHP errors?

  • edited March 1
    Sorry ntozier, 

    Not sure why that did that.

    Sadly no PHP errors.

    Not sure why I can't put in a photo but this is the link -
  • You appear to be missing a field or two on that form.
    You also have a field that doesn't look like something I have ever seen in osTicket before.
    Whats with the products field?
  • Hello Ntozier

    We changed the field name "Help Topics" to "Products" a long time ago, this hasn't caused an issue.

    This was working before, so I don't understand how it can suddenly stop working?
  • ...But Organization's dont have a help topic field... 

    It looks to me like you modified the core files to add some sort of tags field that doesn't exist in my installtions.
  • Hello Ntozier,

    You are probably right this could be the issue, I have the below log now.

    [Mon Mar 12 11:11:21.698281 2018] [:error] [pid 4589] [client] PHP Warning:  Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in /var/www/html/include/class.forms.php on line 4150

    [Mon Mar 12 11:11:21.698399 2018] [:error] [pid 4589] [client] PHP Warning:  Declaration of TransferForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in /var/www/html/include/class.forms.php on line 4270

    [Mon Mar 12 11:11:28.509708 2018] [:error] [pid 4587] [client] PHP Fatal error:  Uncaught InvalidArgumentException: List indices should be integers in /var/www/html/include/class.util.php:149\nStack trace:\n#0 /var/www/html/include/class.forms.php(81): ListObject->offsetExists('name')\n#1 /var/www/html/include/class.organization.php(476): Form->getField('name')\n#2 /var/www/html/include/ajax.orgs.php(232): Organization::fromForm(Object(SimpleForm))\n#3 /var/www/html/include/class.dispatcher.php(145): OrgsAjaxAPI->addOrg()\n#4 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('/add', Array)\n#5 /var/www/html/include/class.dispatcher.php(120): Dispatcher->resolve('/add', Array)\n#6 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('/orgs/add', NULL)\n#7 /var/www/html/scp/ajax.php(262): Dispatcher->resolve('/orgs/add')\n#8 {main}\n  thrown in /var/www/html/include/class.util.php on line 149, referer: http://helpdeska/scp/orgs.php

  • I would back up the site files, and then the DB.
    Then download and install the core files for the current version.
  • Good idea,

    Thank you ntozier
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