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set SLA plan for priority in OSTicket

Hi All,

I have created 4 different SLA plan named below :
1. "Low SLA"( 71 hours)
2. "Normal SLA" (32 hours)
3. "High SLA" (24 hours)
4. "Critical SLA" (10 hours)

Now I want to create to map these 4 SLA plans with 4Priority (Low ,Normal ,High , Emergency) .

Means 
1. SLA plan for Low priority ticket will be set "Low SLA" by default.
2. SLA plan for Normal priority ticket will be set "Normal SLA" by default.
3. SLA plan for High priority ticket will be set "High SLA" by default.
4  SLA plan for Emergency priority ticket will be set "Critical SLA" by default.


Please let me know how I can set the same in OSTicket.

Thanks in advance,
Satwik

Comments

  • The only way that I can think to do this is Ticket Filters (when the ticket is created) or Help Topic.

    SLAs and Priorities are not tied together in that way,
  • edited March 27
    Maybe you can set help topics a default already created SLA Plans, and fix the priority of those help topics.
    However it is maybe not what you are searching for.
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